Privacy Policy

Information We Collect
We may collect the following types of personal information from customers and website visitors:

• Personal Identification Information: Name, address, phone number, and email address.

• Payment Information: Billing address and payment details required for processing payments.

• Garden Details and Preferences: Information about your garden and specific maintenance preferences to help us deliver customized services.

• Usage Data: Information about your interactions with our website, such as pages visited, IP address, and browser type, for the purposes of improving our website and services

 

How We Use Your Information
The information we collect is used in the following ways:

• Service Provision: To schedule and provide garden maintenance and related services as requested by you.

• Customer Support: To respond to inquiries, manage appointments, and provide customer support.

• Billing and Payments: To process payments and manage any billing issues.

• Marketing Communications: To send occasional updates, promotions, or service reminders relevant to your gardening needs, with your consent. You may opt out of these communications at any time.

• Improving Our Services: To analyse customer preferences and website interactions to improve our offerings and website functionality.

 

Data Sharing and Disclosure
We value your privacy and do not sell or trade your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: We may share data with trusted service providers who assist us with essential functions, such as payment processing, scheduling, and customer support. These providers are obligated to protect your information and only use it for the purposes we specify.

• Legal Compliance: If required by law or to protect our rights, property, or the safety of our employees and customers, we may disclose your information to regulatory authorities or law enforcement.

 

Data Security
We take data security seriously and implement appropriate physical, electronic, and managerial measures to safeguard your information against unauthorized access, alteration, or disclosure. Although we strive to protect your data, please note that no method of data transmission or storage is entirely secure.

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Retention of Personal Information
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

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Your Rights
You have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.

• Correction: You may request corrections if your information is inaccurate or incomplete.

• Deletion: You may request deletion of your personal information, subject to any legal requirements for data retention.

• Opt-Out of Marketing: You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

 

Cookies and Website Usage
Our website may use cookies and similar tracking technologies to improve user experience. Cookies are small files stored on your device that allow us to remember your preferences and improve our website. You may control or disable cookies through your browser settings, though this may affect some website functionality.

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Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our services, legal requirements, or data practices. Any updates will be posted on our website, and the “Effective Date” will be revised. We encourage you to review this policy periodically.

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Contact Us
If you have any questions about this Privacy Policy or would like to exercise your data rights, please contact us at:

Eastergate Garden Maintenance
07856283813
eastergategardenservices@gmail.com

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By using our services or visiting our website, you consent to this Privacy Policy. Thank you for trusting us with your personal information. We are dedicated to protecting your privacy and providing a secure experience.